Privacy Policy

This Privacy Policy (the “Policy”) outlines how Cybera collects, uses, and discloses information from and about you when you visit our website and/or use our products and services.

Cybera is committed to protecting your Personal Information. We treat your Personal Information as confidential and are dedicated to processing it lawfully, in accordance with the Protection of Personal Information Act (“POPI”) and other relevant privacy legislation.

Definitions

In this Policy, the following terms are defined as:

• “Consent”: Any voluntary, specific, and informed expression of will by which permission is given for the processing of personal information.
• “Personal Information”: Any data linked to you or that can identify you, including, but not limited to, your name, email address, contact number, physical address, location, online identifier, biometric information, and personal views and opinions.
• “POPI”: The Protection of Personal Information Act 2013, and any amendments thereto.
• “Services”: The services provided to you by Cybera; and
• “Our website”: The website or application, accessible at https://cybera.services, or any part thereof.

Collection of Personal Information

Cybera collects your information for legitimate business interests, to perform contractual duties, to comply with legal obligations, or where you have given consent. 

When you request information about our products or services, sign up as a user of our services, or contact us, we may collect information such as your name, telephone number, email address, and location.

We automatically collect information when you visit our website using cookies and similar technologies.

Cookies and Similar Technologies

We use cookies and similar technologies (e.g., Google Analytics, pixel tags, and web beacons) to enhance your interactive experience, improve our services, and advertise products and services of interest to you.

Cookies are small data files stored on your device when you access our website. They allow us to collect information such as your IP address, browser type, location, and device information.

You have the option to accept or decline cookies through your browser settings.

Use of Personal Information

The Personal Information we collect from and about you is used for the following purposes:

• To respond to your requests for information about our products and services.
• To provide the products and services you have contracted for.
• To market our products and services to you.
• To improve our products and services.
• To enhance website functionality.
• To inform you of any changes to our products and services.
• For market research purposes.
• To provide technical and administrative support.
• As required by law; and
• For any other purposes that are consistent with the reasons for which we originally collected your information and where we have a legitimate business interest.

Disclosure of Personal Information

Cybera may disclose your information under the following circumstances:

• To enable us to provide our services, fulfil contractual obligations, and offer adequate support.
• With your consent for marketing and promotional purposes.
• Suppliers and Service Providers: We use third-party suppliers and service providers for technical, professional, and support services, including payment providers, marketing services, debt collection, identity verification, courier services, and hosting and maintenance services.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. This includes providing information to the Independent Communications Authority of South Africa for compliance purposes.
• Fraud Prevention and Detection: To address suspected fraudulent activity related to your account or our products and services.
• International Transfer: Your Personal Information (including special personal information) may be transferred across borders, even to countries without data protection laws similar to those in South Africa, for storage purposes, or if it is in Cybera's legitimate interests or those of a third party.
• Business Transfer: In the event of an acquisition or merger, your Personal Information may be shared as part of a business transfer.

Data Retention and Security Measures

We retain your Personal Information for the duration of our relationship with you. In some cases, we may retain your information longer to:

• Comply with legal record retention requirements.
• Audit our business.
• Understand your consumer journey; and
• Address complaints regarding our services.

Cybera is committed to safeguarding your Personal Information. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, damage, alteration, disclosure, or access.

Data Subject Rights

You may contact us to change, update, or access your Personal Information, and to unsubscribe from promotional communications.

General

We are not responsible for the privacy practices or content of external sites linked from Cybera's network. You agree to exclude Cybera from any liability arising from your access to sites other than those on the Cybera network. Cybera reserves the right to amend this Privacy Policy at any time and without notice. Any changes will bind you upon accessing the website or using our services. We strongly recommend checking this page regularly.